Warranty & Crash Replacement

Last updated: November 2, 2026

Every helmet you buy from ridercape.com comes with two promises: a 2-year limited warranty against manufacturing defects, and a crash replacement discount if you ever go down.

2-year limited warranty

What's covered

For 2 years from the day your order is delivered, we cover defects in materials and workmanship on helmets bought from ridercape.com. This includes:

• The shell, visor mechanism, flip-up chin bar mechanism, buckles and straps
• The built-in Bluetooth headset: speakers, microphone, buttons, battery and charging port

What we'll do

If your helmet has a covered defect, we will, at our choice:

• send you a replacement part (for example, a new Bluetooth unit, visor or buckle), or
• replace the helmet with the same model, or a model of equal value if it's no longer available, or
• refund the price you paid for the helmet if we can't repair or replace it.

We pay the shipping for replacement parts and helmets. If we ask you to send the faulty item back, we pay that shipping too.

What's not covered

• Damage from a crash, drop or other impact (see Crash replacement below)
• Normal wear: scratches, faded paint, worn liners and cheek pads, and the gradual loss of battery capacity over time
• Damage from misuse, accidents, modifications, repairs by someone other than us, or charging with the wrong charger
• Lost parts
• Helmets bought from another seller

Crash replacement

A helmet that has taken a hit should be replaced, even if it looks fine, because the protective foam inside may already be crushed. To make that easier, if you crash in your Rider Cape helmet within 1 year of delivery, you can buy a new one at 50% off.

• The discount is 50% off the current price of the same model, or of a model of equal or lower price if yours is no longer available.
• It's for the original buyer, once per helmet purchased.
• Send us photos of the damaged helmet and your order number.
• Please don't ride in the damaged helmet again.

How to make a claim

Email contact@ridercape.com with:

1. Your order number
2. A short description of the problem
3. Photos or a short video showing it

We reply within 2 business days with next steps.

Legal details

This warranty is given by Rider Cape, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. It covers helmets bought on ridercape.com and delivered in the United States. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the 2-year length of this warranty. We are not responsible for incidental or consequential damages. Some states don't allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

This warranty is in addition to our 30-day Refund Policy.