Refund policy

Last updated: October 10, 2026

We want you to be happy with your gear. If something isn't right, you have 30 days from the day your order is delivered to request a return.

Return conditions

The item must be unused, unworn and in the same condition you received it.
It must be in its original packaging with all tags, parts and accessories included.
Helmets must be unworn beyond a careful try-on, with protective films and liners intact. For safety and hygiene reasons we can't accept helmets that show signs of use.
You need your order number or proof of purchase.

How to start a return

Email contact@ridercape.com with your order number and the item you'd like to return.
We'll reply with return instructions and the address to send it to. Please don't send anything back before you hear from us; items returned without a request may not be accepted.
Pack the item securely and ship it using a tracked service.

Return shipping

You are responsible for the cost of return shipping. If your item arrived damaged, defective, or is not what you ordered, we cover the return shipping cost.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or incorrect, email contact@ridercape.com as soon as possible with your order number and photos of the item and packaging, so we can put it right with a replacement or a refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take up to 10 business days to post the refund.

Original shipping charges are not refunded unless the return is due to our error or a damaged or defective item.

Exchanges

The quickest way to get a different size or color is to return the item you have and place a new order for the one you want.

Questions

Rider Cape, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States